Prova Indicadores
University - Professional Development
•16 Qs
Similar activities
Costos y control de calidad
University
•12 Qs
P II FUNDAMENTOS ECONOMIA
University
•13 Qs
Equidad e inclusión
Professional Development
•18 Qs
Marketing Digital
University
•15 Qs
EVALUACIÓN DEL DESEMPEÑO SEMANA 5
Professional Development
•15 Qs
DEBERES Y DERECHOS BÁSICOS DEL TRABAJADOR 😊
University
•15 Qs
Quiz Testing Teams
Professional Development
•12 Qs
Grupo primario 28 de abril 2021
Professional Development
•12 Qs
Prova Indicadores
Quiz
•
Business, Professional Development
•
University - Professional Development
•
Practice Problem
•
Easy
Marlon Eugenio
Used 6+ times
FREE Resource
Enhance your content in a minute
16 questions
Show all answers
1.
OPEN ENDED QUESTION
2 mins • 5 pts
O que é uma métrica?
Evaluate responses using AI:
OFF
2.
OPEN ENDED QUESTION
2 mins • 5 pts
O que torna uma métrica um KPI?
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
5 mins • 5 pts
O que é o FCR e por qual razão é um indicador relevante para uma operação de atendimento?
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
3 mins • 5 pts
Cite duas ações que você tomaria em sua empresa, caso quisesse melhorar o indicador FCR.
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
3 mins • 5 pts
O que é um SLA? Dê um exemplo prático.
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
3 mins • 5 pts
O que é o TMA? Cite 2 indicadores que podem estar correlacionados ao TMA.
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
2 mins • 5 pts
Qual o indicador que mede o tempo que o cliente espera pelo atendimento?
Evaluate responses using AI:
OFF
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
20 questions
Marketing Mix
Quiz
•
Professional Development
15 questions
El discurso
Quiz
•
University
17 questions
Proceso de decisión de compra
Quiz
•
University
11 questions
TEMA 5
Quiz
•
University
18 questions
DOM.INTR. AL DER. 1ER. PER. 2024
Quiz
•
University
16 questions
Cuestionario MDG
Quiz
•
Professional Development
20 questions
S6 FDLF SIFI 1
Quiz
•
University
15 questions
1aTP Powtórka - Podstawowe pojęcia - spedycja
Quiz
•
University
Popular Resources on Wayground
8 questions
2 Step Word Problems
Quiz
•
KG - University
20 questions
Comparing Fractions
Quiz
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Latin Bases claus(clois,clos, clud, clus) and ped
Quiz
•
6th - 8th Grade
22 questions
fractions
Quiz
•
3rd Grade
7 questions
The Story of Books
Quiz
•
6th - 8th Grade
Discover more resources for Business
8 questions
2 Step Word Problems
Quiz
•
KG - University
10 questions
How to Email your Teacher
Quiz
•
Professional Development
7 questions
Comparing Fractions
Interactive video
•
1st Grade - University
7 questions
Force and Motion
Interactive video
•
4th Grade - University
10 questions
14.2 Independent/Dependent Variables
Quiz
•
KG - University
18 questions
Great Lakes States
Quiz
•
KG - University
7 questions
DNA, Chromosomes, Genes, and Traits: An Intro to Heredity
Interactive video
•
11th Grade - University
7 questions
Reflexive Verbs in Spanish
Lesson
•
9th Grade - University