Basic Agent Training

Basic Agent Training

Professional Development

10 Qs

quiz-placeholder

Similar activities

Week 2 Quiz

Week 2 Quiz

Professional Development

10 Qs

HFTSK-Disbursements_Jul2024_Part2

HFTSK-Disbursements_Jul2024_Part2

Professional Development

8 Qs

INTO Artificial Intelligence

INTO Artificial Intelligence

University - Professional Development

10 Qs

Term 1 Reflection

Term 1 Reflection

KG - Professional Development

11 Qs

Interpersonal Skills

Interpersonal Skills

Professional Development

11 Qs

JUNTOS+

JUNTOS+

Professional Development

14 Qs

Repair Quiz

Repair Quiz

Professional Development

15 Qs

Marketing dan Distribusi 1

Marketing dan Distribusi 1

University - Professional Development

15 Qs

Basic Agent Training

Basic Agent Training

Assessment

Quiz

Business, Specialty, Professional Development

Professional Development

Practice Problem

Medium

Created by

Joan Villar

Used 6+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

What happens when you snooze a tickect?

It sends an automated response to the customer

It sends a customer satisfaction survey

It closes the ticket until the snoozed timer elapses or customer responds

it sends an email to the assigned agent letting them know it's been snoozed

2.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Where would you click to close a ticket?

Close

Send & Close

Order status

Snooze

3.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Where would you click to assign a ticket to another agent?

Associate name

My Tickects

Channels

Send & Closed

4.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

What does "Tags" do?

Tags are For advanced ticket features

Tags provide access to your profile, availability setting and other Gorgias resources like keyboards shortcuts

Tags records the customer communication

Tags label tickets based on traits (such as the content of a message)

5.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Views are used to organise tickets and are located in the sidebar on the left. Sections allow you to group views together.

True

False

6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

The ticket history shows you all previous conversations with the customer.

True

False

7.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

While still talking with the customer in a chat, always use the “Send & Close” button, to make sure you’re following the proper procedure.

True

False

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?