RES Trivia Mania

Who is the current Senior Operations Manager of General Reservations?

• Jackie Zapanta

• Hazel Tin

• Kat Ramos Fernandez

• Iris Abigail Lising

Who is the newest Operations Manager for Reservations?

• AJ Dalisay

• David Atienza

• Mike Fonacier

• Naz Martinez

What are the focus metrics for this year?

• New Revenue per Calls Handled and OSAT

• Confirmation Rate and OSAT

• Holiday Inn Club Vacations Offer and Transfer Rate

• NEO and PETCH

This team recently added UK&I to their call mix making the team one of the most diverse team in terms of regions supported. They are now at the forefront of providing exceptional revenue and service to the following regions: ANZ, SEAK, MEI and UKI.

• EMEAA-English Reservations Team

• IHG Voice Team

• Global Reservations-NA Brands

• Luxury Team

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

This Reservations department has the most number of team managers.

• Languages

• EMEAA

• NA Brands

• Luxury

How many lines of business does the Reservations team have?

• 6

• 9

• 8

• 7

How many Languages does our Team Support?

• 6

• 3

• 4

• 5

This department proactively offers Reservations Adjustments.

• IHG Voice

• Luxury Sales and Service

• EMEAA-English

• NA Brands

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What are the 2 main brands which our Luxury Team supports?

• Regent and Kimpton Hotels

• Mr. & Mrs. Smith and Hualuxe

• Intercontinental and Kimpton Hotels

• Six Senses and voco

The Diamond Elite Team was formerly called _________.

• Luxury-Spire

• Spire Team

• Ambassador Rewards

• Hotel Help Desk