RES Trivia Mania
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Medium
+5
Standards-aligned
Monica Cristobal
Used 3+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Who is the current Senior Operations Manager of General Reservations?
Jackie Zapanta
Hazel Tin
Kat Ramos Fernandez
Iris Abigail Lising
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Who is the newest Operations Manager for Reservations?
AJ Dalisay
David Atienza
Mike Fonacier
Naz Martinez
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What are the focus metrics for this year?
New Revenue per Calls Handled and OSAT
Confirmation Rate and OSAT
Holiday Inn Club Vacations Offer and Transfer Rate
NEO and PETCH
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
This team recently added UK&I to their call mix making the team one of the most diverse team in terms of regions supported. They are now at the forefront of providing exceptional revenue and service to the following regions: ANZ, SEAK, MEI and UKI.
EMEAA-English Reservations Team
IHG Voice Team
Global Reservations-NA Brands
Luxury Team
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
This Reservations department has the most number of team managers.
Languages
EMEAA
NA Brands
Luxury
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How many lines of business does the Reservations team have?
6
9
8
7
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How many Languages does our Team Support?
6
3
4
5
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