RUTH

RUTH

Professional Development

5 Qs

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RUTH

RUTH

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Belen Guarnieri

Used 1+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these questions does NOT require a RUTH response?

Do you work for the hotel?

Is this for the X hotel?

Is this the hotel’s reservations department?

Are you with the hotel?

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Answer this question: Are you related to the hotel?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Answer this question: Do you make THE reservations for the X hotel?

Yes!

No, you called reservationdesk.com, an independent travel agency. We make reservations for this hotel.

We are one of the largest independent booking services online. I will be happy to book a room for you.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do we do if the cx says this: Oh, I thought I'd called the hotel (statement instead of direct question)

Give RUTH

Explain we can help with the reservation and move on

5.

OPEN ENDED QUESTION

3 mins • Ungraded

What do we do after giving RUTH so that cx doesn't hang up?

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