RUTH
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Medium
Belen Guarnieri
Used 1+ times
FREE Resource
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these questions does NOT require a RUTH response?
Do you work for the hotel?
Is this for the X hotel?
Is this the hotel’s reservations department?
Are you with the hotel?
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Answer this question: Are you related to the hotel?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Answer this question: Do you make THE reservations for the X hotel?
Yes!
No, you called reservationdesk.com, an independent travel agency. We make reservations for this hotel.
We are one of the largest independent booking services online. I will be happy to book a room for you.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What do we do if the cx says this: Oh, I thought I'd called the hotel (statement instead of direct question)
Give RUTH
Explain we can help with the reservation and move on
5.
OPEN ENDED QUESTION
3 mins • Ungraded
What do we do after giving RUTH so that cx doesn't hang up?
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