Difficult Conversations

"Talking about it isn't going to help" is an example of...

• Avoidance

• Confrontation

• Both

"This is going to ruin our relationship" is an example of...

• Avoidance

• Confrontation

• Both

"It will resolve itself" is an example of...

• Avoidance

• Confrontation

• Both

You should "let it go" when...

• You realize the issue doesn't actually involve them

• Emotions are too high for now

• There's another solution

• All of the above

How should you start a difficult conversation?

• Explain how you feel

• Describe what you see happening

• Point out wrongdoing of the other person

• Invite the conversation

After the conversation is started you should...

• Explain how they made you feel

• Describe what you've observed

• Point out their mistakes

• Point out your mistakes

You should explain your emotions in a way to...

• Show passion

• Show your side objectively

• Make them feel what you feel

• Fuel the fire of the conversation

People avoid conflict because...

• It's human nature

• We're afraid of hurting others

• We're afraid of getting hurt

• All of the above

Putting off a difficult conversation...

• Is often a good

• Can make matters worse

• Is better for your relationship

• All of the above

Which is a correct statement?

• Ask questions as if you don't know the situation

• Ask questions using your knowledge of the situation

• Start by talking a lot first then listen

• Let them start the conversation