TEMAS 2 Y 3. CONTROL DE ACCESO Y PAQUETERÍA
KG - 3rd Grade
•36 Qs
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TEMAS 2 Y 3. CONTROL DE ACCESO Y PAQUETERÍA
Quiz
•
Specialty, Other
•
KG - 3rd Grade
•
Practice Problem
•
Easy
David Ruiz
Used 441+ times
FREE Resource
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36 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Una sigla es:
Letra inicial o conjunto de letras que sirve como abreviatura.
Letras al azar de una palabra
Las siglas no existen
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Cuando hablamos por teléfono debemos evitar...
Las muletillas
Las frases hechas
Las dos son verdaderas
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Las emociones externas pueden...
Perjudicar a la comunicación
Mejorar la comunicación
Ni mejorar ni perjudicar la comunicación
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Las modalidades de atención al cliente pueden ser:
Con contacto directo
Con contacto indirecto
Las dos anteriores son correctas
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Hay un único tipo de cliente, pero podemos clasificarlos según los diferentes organismos, por ello el cliente de un ministerio de economía se llama…
Paciente
Contribuyente
Ciudadano/a
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Los aspectos fundamentales de la comunicación no verbal son…
Gestos y tono de voz
Palabras
La A es falsa
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Se denomina a la información que se transmite:
Canal
Mensaje
Código
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