Harley-Davidson Final Assessment

Is it okay to raise your voice or talk over a rider if they do it to you first?

• Yes

• No

The Total Amount Due on the account is $450.96 and the rider is only paying $400.96 because he does not want to pay the late fee on the account. What would the result code/dispositions be in RideLink?

• CB - call back

• PP - promise to pay

• NA - no answer

• UP - unable to pay

How can riders reduce the interest they pay?

• Pay more than their monthly

• Pay on their due date every month

• Pay more than once a month

• All the above

What stages of delinquency do we work? (choose all that apply)

• Mid Stage

• Late Stage

• Early stage

• EPD

Who are we to our Riders?

• Harley Davidson Financial Services

• Empereon-Constar

What pieces of information do you need to verify a rider on a typical outbound calls? (Choose all that apply)

• First & Last Name

• Complete Address

• Telephone Number

• Last four of SSN

• Date of Birth

What pieces of information do you need to verify a rider on a typical inbound call?

• First & Last Name

• Last four of SSN

• Complete Address

• Date of Birth

• Spouse's Name

What does a cease & desist do?

• Stops communication with rider by phone

• Stops communication with rider by mail

• Stops communication with rider by phone and mail

• None of the above

In what state is a verbal cease & desist acceptable?

• Tennessee

• Wisconsin

• California

• New York

Who is considered as an RPC?

• Borrower

• Co-Borrower

• Authorized Third party

• All of the Above