Harley-Davidson Final Assessment

Harley-Davidson Final Assessment

University - Professional Development

16 Qs

quiz-placeholder

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Harley-Davidson Final Assessment

Harley-Davidson Final Assessment

Assessment

Quiz

Business

University - Professional Development

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Created by

Alan Beausoleil

Used 36+ times

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16 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Is it okay to raise your voice or talk over a rider if they do it to you first?

Yes

No

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The Total Amount Due on the account is $450.96 and the rider is only paying $400.96 because he does not want to pay the late fee on the account. What would the result code/dispositions be in RideLink?

CB - call back

PP - promise to pay

NA - no answer

UP - unable to pay

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How can riders reduce the interest they pay?

Pay more than their monthly

Pay on their due date every month

Pay more than once a month

All the above

4.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What stages of delinquency do we work? (choose all that apply)

Mid Stage

Late Stage

Early stage

EPD

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Who are we to our Riders?

Harley Davidson Financial Services

Empereon-Constar

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What pieces of information do you need to verify a rider on a typical outbound calls? (Choose all that apply)

First & Last Name

Complete Address

Telephone Number

Last four of SSN

Date of Birth

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What pieces of information do you need to verify a rider on a typical inbound call?

First & Last Name

Last four of SSN

Complete Address

Date of Birth

Spouse's Name

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