Repair Plan

Can you offer any promotion to a repair plan?

• Yes

• No

Answer explanation

NOTE: Customers with a pre-existing service issue MUST be offered a Repair Plan. NO DISCOUNTS can be offered on Repair Plan enrollments, including Bundle/Combo plan discounts.

How much is the cost for an HVAC repair plan?

If necessary please check DOK

• $99.00 + HST + Regular plan price

• $99.00 + HST

• $179.00 + HST

• $179.00 + HST + Regular plan price

Answer explanation

NOTE: the initial service fee for a REPAIR Plan is $179 + HST + Regular plan price

Repair plan is applicable to HIP Plus, CIP Plus and 3in1 Repair Plans (for heating or cooling repairs)

How much is a Plumbing/Electrical repair plan?

If necessary please check DOK

• $99.00 + HST

• $99.00 + HST + Regular plan price

• $179.00 + HST

• $179.00 + HST + Regular plan price

Answer explanation

NOTE: The initial service fee for Plumbing Repair or Electrical Repair is $99 + HST + Regular plan price

If you are adding a Repair plan you CANNOT quote this plan...

• HIP+

• CIP+

• HIP

• 3in1

Answer explanation

If you need more information for Repair plans, you can search on this DOK article

REPAIR PLAN JOB AID (2558)

If the customer has an electrical issue, but he has NOT ELP can you offer the plan with 3 months off?

• Yes

• No

Answer explanation

DO NOT FORGET! We cannot offer a promotion on a repair plan

One of this services is NOT a same day service (SDS)

If it is necessary check on DOK

• No Heat

• No Cooling

• Noisy

• No hot water