PBPC and Linking calls

What is a PBPC?

• That does't exist

• Plumbers acrostic

• The activity code for Combo Call

• Customer benefit

What is a combo call?

• When the customer has an issue with 1 toilet

• When customer has multiple plumbing issues

• When customer has an issue that is not included

• When customer has a benefit

IF THERE ARE MORE THAN TWO ISSUES, YOU WILL NEED TO CREATE AN ADDITIONAL SINGLE OR PBPC COMBO CALL DEPENDING ON THE NUMBER OF ISSUES.

• TRUE

• FALSE

Customer has a toilet blocked and the kitchen sink is leaking, he has PDP.

How many cases you have to create?

• 1

• 2

• 3

• 4

If customer has 5 plumbing issues. how many combos and single calls you have to create?

• 3 combos

• 1 combo and 3 single calls

• 2 combos and 1 single call

• 5 single calls

What is the DOK article for Link Calls?

• 1673

• 2484

• 2781

• none of the above

What is a Linking call?

• When you are talking with a customer called Link

• When you have 2 calls at the same time

• When you send the request for the customer to have several appointments at the same time

• None of above

Can you Link a maintenance appointment for AC and Furnace?

• YES

• NO

In order to link a service call for an EA customer you have to....

• Create a parts/inquiry request

• Escalate with the supervisor

• Create a Scheduling case

• I cannot link a call