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Quiz
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Professional Development
•
Professional Development
•
Medium
Stephen Fotta
Used 10+ times
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Enhance your content in a minute
10 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What AH article do we use to check dealer complaints?
1064
1377
1483
1111
2.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What AH article do we use for looking up warranties with components?
1483
1064
1377
1234
3.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What call type best fits this scenario: Customer calls in with a broken radiator
Warranty
Recall
Vehicle Concern
Dealer Complaint
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What call type best fits this scenario: The customer says that they dropped the vehicle off for an oil change and now it won't turn on.
Warranty
Recall
Vehicle Concern
Dealer Complaint
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What call type best fits this scenario: The customer needs to know if they have any remaining coverage on their brake booster water shield.
Warranty
Recall
Vehicle Concern
Dealer Complaint
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What call type best fits this scenario: The customer wants to know about a nationwide issue that they heard about on the news that affects vehicles like theirs.
Warranty
Recall
Vehicle Concern
Dealer Complaint
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What call type best fits this scenario: The customer calls in to check if there are any known problems on their vehicle.
Warranty
Recall
Vehicle Concern
Dealer Complaint
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