Quick quiz

What AH article do we use to check dealer complaints?

• 1064

• 1377

• 1483

• 1111

What AH article do we use for looking up warranties with components?

• 1483

• 1064

• 1377

• 1234

What call type best fits this scenario: Customer calls in with a broken radiator

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer says that they dropped the vehicle off for an oil change and now it won't turn on.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer needs to know if they have any remaining coverage on their brake booster water shield.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer wants to know about a nationwide issue that they heard about on the news that affects vehicles like theirs.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer calls in to check if there are any known problems on their vehicle.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer is curious if they will be under warranty if their CV joint fails.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer thinks that their overrunning clutch might be failing and they want to see if we can help.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint

What call type best fits this scenario: The customer's seat cushion was damaged while they were getting their shifter replaced.

• Warranty

• Recall

• Vehicle Concern

• Dealer Complaint