Knowledgebase Quizz 22 July 2022

When is the Mid Month Specials ending?

• 31 July

• 4 Aug 2022

• 1 Aug 2022

• 30 Aug 2022

What is Openserve Uncapped Lite Promotional Price on BI for 50mbps/25Mbps on 12 months ?

• R 799

• R 649

• R 699

• R 749

How much anytime data is allocated to a customer, when they purchase Home Connect 'n Go Prepaid LTE stater Pack?

• 5GB for 30 Days

• 1GB for 14 Days

• 2GB for 30 Days

• 2GB for 14 Days

Where would customers be able to buy the data packages?

• *124#

• MyVodacom App

• Vodacom Online

• Select Retail outlets

• All of the Above

Why is it important to log a VB Cancellation to the correct team?

• To ensure fast results

• That the correct department handles it

• To give you regular feedback intil the request is resolved

• All of the Above

How is TNPS worked out?

• %Promoters - %Passive

• %Passive - %Detractors

• %Promoters - %Detractors

• %Detractors - %Promotors

What is not part of the balance Score Card?

• Churn

• Average Subs Impact

• Insurance

• Postpaid

What % does TNPS count on the BCS?

• 25%

• 5%

• 10%

• 20%

When will the migration from Kaspersky anti-virus to Symantec begin?

• 18 July 2022

• 31 July 2022

• 20 July 2022

• 1 Aug 2022

What are customers called that rate us a 7-8 on the TNPS called?