Zendesk

If the guest is complaining that they did not received yet the complimentary gift,advise that they will receive the email

• before check in

• after check out

• during reservation

• none of the above

For Voucher, it will be sent within_________

• 24 hrs

• 72 hrs

• real time

• none of the above

the voucher will be coming from------

• [e-mail]

• google.com

• facebook

• tiktok

for compensation, do we need the approval of our sup

• NO

• Yes

• maybe

• I don't care

FOR CANCELLATION   ***IF IT IS WITHIN CANCELLATION PENALTY ( NO NEED TO EMAIL THE RATE PROVIDER)

• True

• False

• Maybe

• I don't know

  CHECK IF WE CAN ISSUE REFUND                     IF YES

• issue refund

• never mind

• EM Newrefund

• EM voucher

If there is no option to issue refund

• EM your friend

• EM Newrefund

• EM voucher

• EM your sup

In cancellation within penalty, we will em nr and then send______to the guest.

• Refund process Macro

• Reaching out macro

• Further assistance Macro

• No refund Macro

PAY AT HOTEL ( CANCELLATION)     ** IF IT IS PAY AT HOTEL                 ** CHECK, IF IT IS WITHIN CANCELLATION POLICY, WE CAN CANCEL THE RESERVATION

• Yes

• No

• Maybe

• I don't know

IF THERE IS SERVICE FEE, REFUND THE GUEST

• NO

• NO need

• Yes

• Maybe