PH Zendesk Ticket Type Cards Post Test

Hi CS Team, I can't find my transaction in Balance tab. My customer has paid the order but it's not found from my dashboard. Can you please help? (Transaction is waiting to be settled)

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Customer request

• Ticket Type: Question - Cards - Settlement time Reason Code: Cards > Customer request

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Lack of understanding of settlement time.

• Ticket Type: Question - Cards - Settlement time Reason Code: Cards > Lack of understanding of settlement time

Hi CS Team, can I activate my Cards payment? (Individual merchant who's asking)

• Ticket Type: Task - Cards - Cards Activation Reason Code: Cards > Customer request

• Ticket Type: Question - Cards - Cards eligibility for individual entity Reason Code: Cards > Lack of understanding about product eligibility

• Ticket Type: Question - Product Activation - Cards eligibility for individual entity Reason Code: Product Activation > Lack of understanding about product eligibility

• Ticket Type: Task - Product Activation - Cards Activation Reason Code: Product activation > Unable to activate cards on dashboard

Hi CS Team, can you please help to check my refund status? the cardholder still hasn't received it. It has been more than a month.

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Lack of understanding about refund process

• Ticket Type: Question - Cards - Refund status Reason Code: Cards > Lack of understanding about refund process

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Customer request

• Ticket Type: Question - Cards - Refund status Reason Code: Cards > Customer request

Hi CS Team, my card transaction got declined, can you help to check why was it declined? (Declined due to insufficient balance)

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Other declined reason

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Hard card decline

• Ticket Type: Question - Cards - Declined Card Reason Code: Cards > Other declined reason

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Insufficient balance

Hi CS Team, I have received so many failed transactions due to 3DS authentication. I don't want this process to be included in my cards payment flow. Is it possible?

• Ticket Type: Task - Cards - 3DS optional request Reason Code: Cards > Enable 3DS optional

• Ticket Type: Question - Cards - Authentication or 3DS Reason Code: Cards > Enable 3DS optional

• Ticket Type: Question - Cards - EMV 3DS Reason Code: Cards > Lack of understanding on authentication or 3DS

• Ticket Type: Question - Cards - Authentication or 3DS Reason Code: Cards > Lack of understanding on authentication or 3DS

Hi CS Team, I would like to activate my Cards Payment. (Request came from entity merchant)

• Ticket Type: Task - Cards - Cards Activation Reason Code: Cards > Customer request

• Ticket Type: Task - Product Activation - Cards Activation Reason Code: Product Activation > Unable to activate cards on dashboard

• Ticket Type: Task - Cards - Cards Activation Reason Code: Cards > Unable to activate cards on dashboard

• Ticket Type: Task - Cards - Cards activation Reason Code: Cards > Activation request by individual

Hi CS Team, my card transaction was failed as it was blocked by acquirer. What does that mean?

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Other declined reason

• Ticket Type: Question - Cards - Transaction Status checking Reason Code: Cards > Blocked by acquirer

• Ticket Type: Question - Cards - Declined Card Reason Code: Cards > Blocked by acquirer

• Ticket Type: Question - Cards - Declined Card Reason Code: Cards > Other declined reason

Hi CS Team, I would like to accept USD Payment. Please help.

• Action Taken by CS: Escalation - Merchant Operation

• Action Taken by CS: Non Escalation - Elaboration

• Action Taken by CS: Non Escalation - Admin Dashboard Checking

• Action Taken by CS: Escalation - Product Team