Writing Business Emails

All emails should have a greeting, main points, a closing/farewell/ending and what else?

• object

• subject

• link(s)

• attachment

"Dear Mr. Ryan" is an example of a ....

• greeting

• closing

• introduction

• signature

"I am writing to request more information..."

• greeting

• closing

• introduction

• signature

It is always important to have a subject line in an email.

• False

• True

The tone of your message is established in your email communications:

• In the subject line

• In the closing

• In the first two sentences of your email

• In the subject line and the first two sentences of your email

Having multiple topics in one email is acceptable business practice.

• True

• False

Proofreading is not important in emails as it is considered casual communication.

• True

• False

Knowing your audience is important in email communication.

• True

• False