Seibel Loyalty& Guest account Review

What information can be used to search for a guest loyalty number

• Email Phone Number, DOB, Name, Address

• They should always provide CAS#

Which tab is used to see guest spending Habbits

• Communication Prefernces

• 360 View

• Guest analytics

We can share spending habbits with our loyalty members

• True

• False

How do you access a guest loyalty number?

• Click on CAS# hyperlink

• Go to loyalty members tab

• Ask caller to provide

What is the use of the activity tab

• To document information or changes done on CAS#

• To update guest relationship status

• To update guest name and email address

Guest are able to sign in to both CEL &RCI account using the same credentials

• True

• False

What is the name of the tool that will be used to migrate accounts

• Unified guest account

• Mobile app

• Guest account admin tool

Which tab shows loyalty programs that guest are enrolled in

• Programs Tab

• 360 view

• Consumers tab

• Relationship tab

Guest Name, DOB, email, phone number should be updated in 360 view

• True

• False

Which tab displays the guest tier progress in the loyalty program

• Service request tab

• Guest analytics

• Tier History