Install Base

Name the 2 Partner Functions that represents Product registration.

• Partner & Distributor

• End Customer & Reseller

• End Customer & Installed At

• Distributor & End Customer

Which tool would a Customer Advocate use to manually register a Serial Number?

• JSP

• SAP

• SNE

• Product Registration Tool

Which Team is primarily responsible for all Install base update requests?

• CCARE

• CLM

• GSS

• GBS

The only authorized Channel for purchasing pre-owned Juniper equipment.

• JCPO

• Gray Market

• Reseller

• Juniper Sales Team

If customer is unwilling to pay for the inspection and re-instatement fees, customer must be referred to Gray Market Team for an exceptional approval.

• TRUE

• FALSE

This flag indicates that the part requires it's own support contract.

• Service Decline - Yes

• Service Decline - No

• Service Eligible - Yes

• Service Eligible No

Which Team can assist in getting a valid part installed in the system?

• GBS

• GSS

• CLM

• Compliance

This status means that the part was returned and received in our Logistics inventory.

• In Stock

• Under RMA

• Inactive

• Under repair

If customer wishes to move the SN to Cuba, CCARE can proceed as long as it is for the same owner.

• TRUE

• FALSE

CCARE must check Support Availability Tool when moving a SN from one location to another where there is an active support contract except which of the following?

• SD

• CP

• ND

• SDCE