Basics of Customer Service (Unit 3 #1)

In the retail outlet, the role of the service personnel is to

• warehouse inventory.

• hiring new staff.

• clear table.

• preventing pilferage.

A retail assistants serve customers to the best of their abilities to cater to customers' needs and

• requests.

• expectations

• wants.

• demands.

Customer service mindset is important critical service attributes for a service personnel.

• True.

• False.

Being a professional competency personnel is to be

• well-groomed.

• responsible.

• indecisive.

• unskilled.

The importance of rapport building with customers is to

• customer retention.

• increased competition.

• increased feedbacks.

• lost of trust.

When customers are satisfy with the retail staff service, they tends to purchase more things which contributed to the store's

• confidence.

• headcount.

• reputation.

• sales.

When retail assistant builds and develops good rapport with the customers, it will help to reduced customer's

• loyalty.

• trust.

• conflict.

• sales.

Using a high tone to speak to customers is a positive techniques of rapport building.

• True.

• False.

Being aware of physical closeness and observing personal space, helps to set the customer at

• fustration.

• worry.

• peace.

• ease.

After making a purchase in a store, a retail assistant should

• greet the customer.

• thank the customer.

• smile at the customer.

• wave at the customer.