Midterm Review

When adding members into a relationship you must sync both the address and the credits for the records.

• True

• False

Missing sailings within the past ____ months may be added to a person's profile with appropriate documentation.

• 12

• 18

• 36

• any missing cruise can be added

Record that merge in seibel can easily be unmerged

• False

• True

To add a self reported cruise to a guest in Siebel, which child tab would you go to?

• Cruise Tab

• Activities Tab

• Consumers tab

Who can be added into a Relationship?

• Minor Child

• Domestic Partner

• Roommate

• Spouse

What bank do we partner with for MCR

• Bank of America

• Visa

• RCI

When do MCR points expire

• 5 years

• 3 years

• They never expire

What phone number should we transfer guest who wish to sign up for MCR credit Card

• 1800-876-7359

• 888-281-9344

Which one of the below requires TA approval?

• Free cruise Companion Fare, upgrades

• OBC, Merchandise and donations

• All redemptions require TA approval

A guest wants to redeem their points for a free cruise but is booked through a Travel advisor what do you advise?

• Quote the redemption and advise the guest of the value of the free cruise

• Review the redemption and enter a quote into the service history but DO NOT advise the guest the value of the free cruise.

• Do not provide a quote for the redemption. Advise the guest to have their TP call in. The agent who speaks with the TP is responsible for making the quote.