taking and leaving telephone message

   What does Nona call Cio Pet Shop?

• a.  She wants to talk to the marketing division

• b.   He wants to get a new member and staff

• c. She wants to talk to Ms. Sonya and her manager

• d.    She will go to wings company to share program

      What message does Nona leave?

• a.       She asks Sonya to call her back

• b.     She asks the marketing division to call her back

• c. She tells to manager to handle a new job

• d. She gives a reward to the branch manager and all staffs

     What company is Nona from? She is from….

• a.       Ultra Sahaja Corp

• b.      Wings Company

• c.     Abadi Jaya

• d.      KHL Corp

     Mrs. Zee is probably…

• a.       Albert’s mother

• b.      Devin’s mother

• c.      Devin’s classmates

• d. Albert’s teacher

    Why does albert call Devin?

• a.       He wants to borrow a laptop

• b.      He needs a help to send a letter

• c.     He wants to ask about their homework

• d.       He will go to Devin’s house

“I will come by when I am not busy or when it is a holiday” the underlined word means

• a.       Relaxed

• b.       Simple

• c.      Messy

• d. Hectic

Caller        : Hello, my name is Vano

Receiver    : Hello,… Can I help you?

• a.       DBI Corporation

• b.       Who is speaking?

• c. I am the receptionist

• d.     Thanks for coming here

Tio            : Hi, I’m Tio from Tunggal Makmur Inc. I called you half an hour  ago to talk to Mr. Dio. Is he at his office now?

Nikki         : I’m afraid….. I believe he’s heading to the office

• a.       Mr. Dio is available

• b. You need to call back in 15 minutes

• c.    Mr. Dio will be at his office

• d.     You can talk to Mr. Dio now

Caller        : Hello, I’m Zamroni. May I speak to Edward please?

Lucinta      : I’m sorry I don’t catch your name….?

Caller       : It’s Z-A-M-R-O-N-I

• a.       Who am I talking to

• b.      Who are you

• c.      Can you spell your name

• d     Can I write your message

Daryl         : Could I speak to Mr. Andzar please?

Stephanie  : Mr. Andzar has just left the office 5 minutes ago. Would you like to leave  a message?

Daryl         : Let him know that…

Stephanie  : Sure, I’ll deliver your message

Daryl         : Thank you

• a.       I’ll call him when he’s back

• b.     I don’t have any message

• c.      No problem, I will call him later

• d.     The meeting is canceled today