1.5.4 MB Emergency Call System

What happens when an MB car is involved in a collision?

• Car will make a call to service centre

• Car will make a call to 999

• Car will make a call to MB emergency call centre

Answer explanation

In the event of an accident involving deployment of an airbag or a belt tensioner, crash sensors in the vehicle trigger an emergency call automatically. Your vehicle's communication module connects to the Mercedes-Benz emergency call centre automatically. In this case, the system sends your exact position as well as details of the number of vehicle occupants and information about your vehicle's status. In serious cases, the emergency call data are forwarded to a public European emergency call centre immediately so that it can initiate the required rescue action as quickly as possible.

How does the car make an emergency call when the SOS button is pressed?

• Using connected bluetooth phone

• Via the e-SIM in the HERMES module

• Using data from satellite

Where is the emergency call centre for MB located for Malaysian market?

• Tokyo, Japan

• Melaka, Malaysia

• Manila, Philippines

• Shanghai, China

All these count as emergency situations except...

• Car crash

• Tyre puncture

• Heart attack

• Car fire

What does the SOS acronym stand for?

• Safety Operating System

• Safety Online Service

• Save Our Souls

Which year was the Emergency Call System first introduced?

• 2012

• 2014

• 2018

Answer explanation

Mercedes-Benz launched the emergency call function in combination with COMAND Online back in 2012. This mobile phone-based variant was followed in September 2014 by the permanently installed system in conjunction with Mercedes me. In this current version, the data are transmitted via the Mercedes me communications module with an integrated SIM card, i.e. independently of a mobile phone linked to the vehicle.

The Emergency Call System is free to use up to three years from the date of MMC activation

• TRUE

• FALSE

Answer explanation

All current Mercedes-Benz models are equipped with the Mercedes-Benz emergency call system as standard. The emergency call function is active free of charge throughout the vehicle's entire lifecycle.

Where is the SOS button located in a Mercedes-Benz?

• Steering Wheel

• On the MBUX screen

• Overhead control panel

• Dashboard

How can the emergency call team identify how many occupants there are during an accident?

• Seat weight sensors

• Seatbelts fastened

• Interior sensors

• Number of airbags deployed

The SOS button can still be used if the vehicle is driven in Thailand or Singapore.

• TRUE

• FALSE