2022 08 W1

In closing bids, when sending SMS and Email, what hashtag should we add?

We add #sentsms in closing bids/New SR even if the SMS is undelivered.

• False

• True

If we encounter this SR sent in the #projectconsultantteam channel, what should we do?

• Reply to message and ask PC to assign it to BA

• Leave the assignee and publish SR

• Change assignee to BA and SR Touch to Low

Given that the PO has either an email address or phone number, should this SR be nominated for distribution?

• No

• Yes

We encounter this SR in SMS and we asked for the budget. What note should we add?

An SR is from BHA, and we determined that the project is $200k but has no address yet. What should we do?

• Change the assignee back to BHA and post on the HV channel

• Process as usual

• Ask for the missing details first, then transfer to HV

• Ask for the missing details first, then process as usual.

Give one prio state.

In new sr, should this be considered as priority SR and sent to the #engaged_po slack channel?

• Yes

• No

We received this SR from the New SR task and it has all the necessary details for distribution, do we still send comms?

• Yes

• No

What do we do when we add #MNLnodistribute?