MA Ch. 1-4 Review

"Women are bad at math" and "Men don't know how to communicate" are examples of __________.

• realizing one's own limitations

• being tolerant of each other's handicaps

• recognizing the need to have someone else perform a service

• passing judgment and stereotyping

Answer explanation

Sweeping generalizations like these are a form of stereotyping and passing judgment. Show respect for coworkers and try to be tolerant and nonjudgmental.

When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate __________.

• that one patient is strong and the other is weak

• that one patient is taking the prescribed medication and the other is not

• different cultural beliefs

• an underlying psychological problem

Answer explanation

Cultures differ in the way they perceive and report symptoms. Some express pain emotionally because they believe that suppressing pain is harmful, while others may believe that acknowledging pain is a sign of weakness.

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, but Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of __________.

• attendance

• teamwork

• punctuality

• judgment

Answer explanation

By helping other team members, Zeke contributes to the overall efficiency of the office.

Which of the following actions is most likely to help a person reduce stress?

• Allow yourself exactly 6 hours of sleep each night

• Oppose anything that will cause a change in your life.

• Reduce the amount of time you spend exercising each week

• Identify sources of conflict and try to resolve them.

Answer explanation

Identifying sources of conflict and resolving them is one good way to reduce the amount of stress a person is experiencing.

The administration of radioactive drugs and the operation of radiation detection instruments is performed by a __________.

• nuclear medicine technologist

• medical technologist

• medical laboratory technician

• radiographer

Answer explanation

A nuclear medicine technologist prepares and administers radioactive drugs and operates radiation detection instruments. Other responsibilities include correctly positioning the patient, performing imaging procedures, and preparing the information for the physician.

The purpose of accreditation of medical assisting programs is to __________.

• prevent medical assistants from being sued for malpractice

• determine what courses are taught in medical assisting programs

• establish organizations for medical assistants

• ensure that medical assisting programs provide a competency-based education

Answer explanation

The accrediting body sets standards for administrative and clinical competencies.

Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the provider had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the provider shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?

• comprehension

• communication

• persistence

• organization

Answer explanation

Effective communication involves being polite, tactful, and respectful, even when patients are agitated or angry.

How should you refer to an LGBTQ patient?

• Address the patient with the sex listed in the patient’s chart.

• Address the patient with your own judgment.

• Address the patient based on the how they are dressed when they come to the office.

• Address the patient as he or she prefers to be addressed.

Answer explanation

LGBTQ (lesbian, gay, bisexual, transgender, and queer) patients (as should all patients) should be addressed as they prefer to be addressed, regardless of the sex listed on the record.

An example of a behavior that reflects integrity in a medical assistant is __________.

• wearing the proper clothing

• always having a positive outlook

• being honest

• complying with OSHA

Answer explanation

Having integrity means adhering to the appropriate code of law and ethics and being honest and trustworthy.

Which of the following is an effective therapeutic communication?

• mirroring

• agreeing

• giving approval

• reassuring

Answer explanation

Mirroring allows you to restate what the patient has said to demonstrate that you understand.