TSLB1084 Listening Skills Part 1

There are two channels of communication: formal and ________

The direction of communication includes all these except..

• downward

• upward

• sideways

• horizontal

Horizontal communication takes place among peer groups or hierarchically __________ employee.

Is spreadsheets considered as a communication channel?

• Yes

• No

Listening skills are important for these reasons except..

• Improves our knowledge

• Can save money

• Prevents problems escalating

• Improves our past decisions

OBSTACLES TO EFFECTIVE

LISTENING includes..(you may answer more than one)

• Psychological distractions

• Factual distractions

• Semantic distractions

• Physical distractions

Advantages of live listening includes..(you may answer more than one)

• Minimal technical background noise

• The choice of the listening input

• Minimal technical background noise

• Reaction of the listener

Modes of listening consists of.. (you may answer more than one)

• Selective listening

• Active listening

• Attentive listening

• Responsive listening

Active listening is a technique of careful listening and observation of

non-verbal cues, with feedback in the form of accurate ____________,

"After listening, the student is expected

to develop an appropriate short response." What type of listening is this?