TUV/VAS

Generic vouchers are type of vouchers that...

• are sold at big retail stores ONLY

• can be redeemed anywhere

• all vouchers are generic

Which is the highest fixed voucher denomination for batch vouchers?

• R2000

• R1000

• R9900

• R10000

What details are required when escalating Boxer OR Pick'n Pay vouchers?

• The ''PP' ref number

• Voucher number

• Voucher and date

• Voucher pin

Which details are required when escalating Kazang Vouchers

• Ref/Serial/Voucher number

• Voucher pin

• Voucher amount

• The PP reference

What details are required when escalating HOLLYWOODBETS TOP UP VOUCHERS

• Serial number

• Reference number

• Voucher pin

• Branch& date of purchace

Where should you escalate flash voucher confirmations and validations?

• flashsupport.co.za

• [e-mail]

• www.1foryou.com

• [e-mail]

1FORYOU voucher is available from and valid for...

• R2 and valid for a year

• R2 and valid for 3 years

• R5 and valid for 3years

• R5 and valid for a year

Select 3 online distributors from the list

• Avo app

• Shwi business

• Nedbank money app

• Hollywood branch

The voucher did not appear on SYX after it was confirmed as redeemed into a Hollywoodbets account by Flash...

• Escalate to BET

• Escalate back to distributor

• Advise customer to purchase another

• Manual credit the voucher

If a customer has purchased an invalid voucher through the Nedbank app, as an agent what should you do?

• Escalate to VAS

• Escalate to supervisors

• Escalate to Nedbank

• Advise the customer to escalate to Nedbank