NEGOTIATION SKILLS

In order to achieve a goal, it is necessary to plan it.

• False

• True

What is patience?

• Start arguing with the client and not reach an agreement.

• Know how to listen to the customer and help him solve the problem.

• Hang up the call.

• All are correct.

It is important to follow the 12 rules to improve a call with the client?

• False

• True

Adaptability helps us:

• Have better interaction with the client or work group.

• To get angry with the work team.

• It does not help us at all.

Going back and forth between your options without a clear answer might bring unnecessary stress.

• True

• False

Negotiation requires the ability to see the problem and ...

• Find a solution.

• Find a question

• find a dove

• Find a business

Building rapport (pronounced “ra-pore”) is:

• The act of building relationships with others in which both parties feel supported and understood.

• The act of building relationships with dinosaurs in which both parties feel supported and understood.

Being thoughtful, respectful and honest allows the other side to trust what you say. That is:

• Patient

• Full

• active communication

Process of “give and take” resulting in a compromise where each side makes a concession for the benefit of everyone involved.

• Negotiation Skills

• Negotiation

• Types of nonverbal communication

• Active Listening

Ask questions is one of the...

• ... 9 dynamics for a succesful negotiation

• 12 important negotiation skills