Day 18 Quizizz review (Withdrawal Issues, Risk Declines)

How much is the withdrawal limit for a card withdrawal on a daily basis?

• $5,000.00 USD

• $15,000.00 USD

• $1,500.00 USD

• $2,500.00 USD

Answer explanation

The answer can be found on SOL2545 of on the website: Fees | PayPal Consumer | PayPal US

"I tried to transfer the funds that I received to my card, however, it gave me an error message saying my transfer will be delayed for 24 hours. You guys charged me with a fee for this transfer. I want those fees back!"

• "I see how important this withdrawal must have been. Since your transfer will be delayed, rest assured that there will be no fees assesed for your Instant Withdrawal."

• "I see how important this withdrawal must have been. As part of our PayPal User Agreement I'm afraid that the fees will remain"

• "I see how important this withdrawal must have been. I don't want you to have these kinds of problems, thus, rest assured that I will escalate this to my manager."

• "I see how important this withdrawal must have been. Let me go ahead and cancel this withdrawal for you."

Answer explanation

Instant Withdrawals facing delays will now alert customers before the withdrawal is complete. Impacted customers will receive the option to continue the withdrawal without a fee or to cancel the transaction and keep their funds in their PayPal account. - Ref: SOl2545

A Check withdrawal should arrive to the customer's confirmed address within _____?

Answer explanation

SOL820 shows 2 timefarmes; 5-10 business days and 14 business days (on internal notes). Either one should do as a timeframe since we really do not have control over postal delivery times.

Did PayPal's Risk Model block this withdrawal?

• Yes

• No

• Maybe

Answer explanation

It's always a must to check the Spark - Withdrawal workflow, since Spark shows you the reason why a withdrawal did not go through. You can also check SOL3900 and SOL3198 for added reference.

What SOL you should use if the customer claims that they never received the check withdrawal?

A customer called in asking how long can their withdrawal becomes completed/transferred to their Chase Bank. On which part(s) of Spark/Compass would you check to answer this question accurately?

• 
• 
• 
• 

The maximum fee for Instant Transfer/Withdrawal is $__.00 USD

Answer explanation

Reference: SOL4231

The minimum fee for Standard Transfer/Withdrawal is $__.00.

Is this an Instant or a Standard Transfer/Withdrawal?

• Instant

• Standard

Assuming today is August 13th. This customer called in saying that they still have not received their withdrawal to their debit card. What would you do?

• Advise customer that this should typically post within 3-5 business days

• Have the customer contact their card issuer/bank

• File a pet ticket for withdrawal trace.

• Advise customer that the funds should reflect to their bank/card within 30 minutes up to 24 hours.

Answer explanation

We can file a pet ticket to Global Exceptions Operations for a withdrawal trace, if ever that a customer transferred money to their debit card, however, they still have not received their money after 24 hours from the transaction date. Ref: SOL9400