CS VOICE QUIZ 2

Fulfillment types in lazada (select multiple answers)

• FBL

• MP

• CB

• DBS

These take the longest to deliver as the items have to be delivered from another country and

goes through customs checking.

• Fulfillment by lazada

• Market place

• Crossboarder

These are the reasons why failed delivery happens (select multiple answers)

• Seller problem

• Courier problem

• Unexpected circumstances

• Collection Point problem

How many collection points we have in lazada?

• 56

• 65

• 60

• 50

Option wherein Lazada allows buyer to select their preferred courier to ship their item to Lazada/Seller’s WH.

• Drop off point

• Pick up

• Self Arrange for return

products that can be fulfilled via SMS or

e-mail. No physical fulfillment is required of the seller.

• Health and beauty products

• Appliances

• Digital Goods

Orders can only be cancelled before it has been Packed by the Seller.

• true

• false

All Digital Goods can be cancelled once it has been purchased.

• True

• False

Time frame of refunds when the mode of payment is credit card

• 1-3 days

• 24hours

• 5-45 banking days

• 5-15 days

Customers should double check the orders before cancelling it because cancelled orders can no longer be retrieved in our system and our stocks do sell out fast.

• True

• False