Error adding card

What are the steps to follow when dealing with an Error Adding Card case?

• Ask the user for a screenshot of the error and locate it on the wiki.

• Have the user contact their bank so we can confirm the card is active.

• Check log notes, error messages, the BIN of the card and the risky list

• Ask for a screenshot, find the error on Scope when trying to add the card.

What are the requirements for a user to add a prepaid card to their account?

• Must have a zip code associated with it.

• Must be linked with a bank, should not have a BIN that triggers Fraud rules

• There is no way to add a prepaid card on Venmo

• Must have a zip code, should not have a BIN that triggers Fraud rules

A user cannot add a card, the log note Card Rejected by Processor-Insufficient Funds is present, which wiki should use?

• Error adding card

• Edit Funding Source

• Questions about Card Limit

• Card/Bank Eligibility

Add Card Attempt Declined by Risk followed by any reason: The card is rejected by bank and a security flag was raised

• True

• False

Which macro we should use if we have the log note Add Card Attempt Declined by Risk Reason: UNKNOWN;Paypal Key Debit BIN

• PPC

• CCV

• PPKY

• RPAC

If there are no log notes indicating what risk rules are blocking the addition of the card, what should we do?

• Ask the user a screenshot of the error.

• Ask the user if it’s a shared account.

• Determine how many cards are on file in the profile.

• Advise the user to try later.

What should we do if the user is trying to add a card that is on file on another Venmo account.

• Confirm that the card is in another account and the other person’s name.

• Ask the user if it’s a shared account.

• Ask the user if it’s a shared account, and if it is, use RPAC.

• Confirm that the card is in another account and use SCRD.