Multilingual

Which of the following are ways to add the Wix Multilingual App to your site?

• Through the Editor settings.

• Through the Wix App Market.

• Through the Wix Owner App.

• From the Dashboard Settings.

Would you recommend a user that has no knowledge of other language than his primary language to use Wix Multilingual?

• No, as even the automated translations needs to be proof read.

• Yes, Wix Multilingual will translate everything perfectly automatically.

• Yes, but I would suggest him to hire a translator for revisions or manually translating the site.

• No, suggesting users features they didn't ask for is not correct.

Wix Multilingual allows manual and automatic transalation for users.

• True

• False

Is it possible to hide one of your languages from the Live Site?

• Yes

• No

A user called, saying that he recently integrated Italian on his site on Wix Multilingual, however even after publishing it is not showing up. What would you do?

• Escalate to Advanced Troubleshooting.

• Guide him to unhide the language, as when a language is added it is hidden by default.

• Tell him to delete and readd the multilingual app.

• Guide him to do Basic Troubleshooting.

User contacted because he mistakenly deleted the Language Menu. What would you do?

• Guide him to restore a Site version where the Menu is still showing.

• Tell him to delete the Multilingual App and add it again.

• Tell him to delete one of the languages and add it again.

• Guide him to add a new multilingual Menu in the Add panel in the editor.

User calls that he wants to delete the Wix Multilingual App. What do you do?

• Tell him that it is not possible to delete the app. It is a feature request.

• Guide him to delete secondary languages to make the site monolingual.

• Guide him to hide the languages.

• Escalate to Advanced Troubleshooting.

Can user make his secondary language pages look different then the primary one?

• Yes, user just has to edit the site on the relevant language.

• No, site structure, page layout and design are unified for all languages.

A user contacts us because he wants to change the Primary language of his site. What do you do?

• Guide him with the article on how to change primary language on a Multilingual site.

• Explain that this is a feature request.

• Escalate to Advanced Troublshooting.

A user contacts us saying he mistakenly deleted a language he had spent hours creating. He is panicking. What can you do?

• Prepare to give him the bad news that he will have to start all over again.

• Guide user to re-add the language as the translations will appear again! Yeih!

• Hang up on the user as you are scared.