VXA New Hire: Let’s Talk About You 2022

1. What positive characteristics should customer service reps possess?

• Robot Speech + Honesty

• Empathy+ Product Knowledge

• White Lies + Empathy

• Fast Speaker + Quick Typer

2. TRUE / FALSE: The communication tool used for teams is called SLACK

• True

• False

3. Hulu's Viewer Experience Department is housed in this city.

• Manilla

• San Antonio

• Santa Monica

• Arizona

4. What role is defined by: Front line of support to help our viewers via phone and chat.

• Curriculum Specialist

• Resolution Specialist

• Viewer Experience Advocate

• Team Manager

5. TRUE/FALSE: In training, Separation occurs at 1.5 occurrences?

• True

• False

6. When in the office, you can take pictures in which areas?

• Kitchens/break rooms/Hulu photo wall

• Meeting rooms and Bathrooms

• Your Desk

• Bathroom selfies only

7. How many Disney Streaming values are there?

• 6

• 3

• 4

• 5

8. What are Disney Streaming Values?

• Integrity, Inclusion, Inspiration, Innovation

• Leadership, Inspiration, Innovation, Integrity

• Integrity, Honesty, Empathy, Leadership

• Diversity, Empathy, Inspiration, Inclusion

9. TRUE/FALSE: Hulu is available internally (outside the US)

• True

• False

10. A viewer may contact us for these reasons EXCEPT for

• Billing Issues

• Add/Change Plan

• Tech Support

• Beauty Product Recommendations