ISO 9001: 2015 Clauses - ENGLISH (Part-1)

Customer feedback and customer requirements are among the information used to determine the extent of post-delivery activities

In planning for changes, organization must consider among other thing, the availability of resources and purpose of changes

Decision, where the needs to changes the QMS arises, must be recorded and documented,

Where requirements of ISO 9001 cannot be applied to an organization or product they may be considered for a non-applicability.

The reference for terms and definitions in ISO 9001, is “ISO 9000” highlighted under clause

Communication with the customers shall include handling or controlling of customer property.

Top management shall promote process approach and risk-based thinking within the organization

Persons doing work under organization’s control must be made aware of the relevant quality objectives

Documented information must be kept as being necessary to prove on the effectiveness of the Quality Management Systems (QMS).

Where necessary, organization shall implement actions to prevent human error