Introduction to Communication

During active listening, "receiving" is the process of

• Taking in all of the information about the communication

• Focusing on the information you've received.

• Interpreting the meaning of the communication.

• Restating the information you have received.

What is the purpose of verbal communication?

• To clarify a thought

• To relay messages to one or more receivers.

• To understand a thought.

• To relay messages to one or more senders.

What is the first step in communication planning?

• Determine the best channel of communication.

• Outline the communication of delivery.

• Determine the purpose of the message.

• Outline the communication for delivery.

A________________ part of our communication is nonverbal.

• non-existing

• small

• medium

• large

Active listening is a communication technique in which the ____________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.

• Receiver

• Message

• Sender

• Channel

During active listening, "attending" is the process of

• Restating the information you have received.

• Taking in all of the information about communication.

• Showing the sender you are listening by providing feedback.

• Focusing on the information you've received.

What is the second step in communication planning?

• Outline the communication for delivery.

• Clarify objectives

• Identify audience

• Determine the best channel of communication.

• Determine the purpose of the message.

During active listening, "recalling" is the process of

• Restating the information you have received

• Focusing on the information you've received.

• Interpreting the meaning of the communication.

• Taking in all of the information about the communication.

Understanding in communication is achieved when:

• All of the involved parties agree on the shared meaning of a message.

• Some of the involved parties agree on the shared meaning of a message.

• Most of the involved parties agree on the shared meaning of a message.

• None of the involved parties agree on the shared meaning of the message.

What is the fifth and last step in communication planning?

• Determine the purpose of the message.

• Identify the audience.

• Outline the communication for delivery.

• Clarify objectives

• Determine the best channel of communication.