La découverte des besoins
1st Grade
•13 Qs
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La découverte des besoins
Quiz
•
Other
•
1st Grade
•
Medium
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13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
En face à face, il est inutile de réfléchir à une phrase d'accroche lors du contact avec un prospect
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
La découverte en face à face sert à cerner l'acheteur et ne permet pas de découvrir sa personnalité
VRAI
FAUX
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
La typologie SONCASE aide le commercial à décrypter les motivations principales du client afin de le satisfaire
VRAI
FAUX
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Une question fermée permet de faire parler le client
VRAI
FAUX
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Les questions fermées sont à utiliser dès le début de l'entretien
VRAI
FAUX
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Le vendeur doit commencer par présenter longuement son entreprise
VRAI
FAUX
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Le commercial, en se taisant, peut encourager le client à s'exprimer
VRAI
FAUX
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