Final Assessment

A customer in the US is on the phone with you asking questions about a BuyGoods´ offer and wants to know how legitimate we are. Which would be the best answer?

• You can trust me when I say we are very legitimate.

• I don´t know anyone who has already been victim of fraud in our website.

• If you check the Police Reports from your county you will see there is nothing related to BuyGoods.

• We meet the highest PCI standards and have an A Rating on Better Business Bureau website.

Can we cherry-pick when going over tickets to call on the Welcome Calls?

• Yes.

• I don´t like cherry. I prefer apples.

• No

• Not sure.

There is a fraud alert from my bank!

• Maybe you bought something in a fraudulent or unsafe environment?

• You should better block your credit card and ask your bank to replace it.

• Do you remember to have paid your former credit card bill on time?

• Did you receive a notification or a text message from your credit card to confirm if this transaction would be safe?

I want to talk to my doctor first!

• It sounds like a great plan. He is probably an expert on supplements.

• Why don´t you purchase the product and take it to your doctor? You can always return it during the MBG period.

• What does he understand about our supplements? He only want to give you chemicals!

• I know many doctors who said that our supplement is safe. You can even get rid of your medicine.

In your opinion, will this product be a good option to lower your blood sugar levels and improve your health and lifestyle?

• Now or Never Close.

• Summary Close.

• Angle Close.

• Question Close.

I totally understand you, but I am worried because we have been getting so many requests for this product that I am afraid we might run our of stock soon. Besides, we cannot guarantee the price will be the same within a few days from today.

• Now or Never Close.

• Angle Close.

• Assumptive Close.

• Take-Away Close.

You are investing in 6 bottles of Prodentim for $294 to improve your teeth and gums health with the 3.5 billion probiotic strains and nutrients inside each bottle. You will also get 2 free E-Books and will have your product shipped within 5 to 7 business days to your home address in the US. Let´s proceed to check-out?

• Now or Never Close.

• Summary Close.

• Angle Close.

• Assumptive Close.

What about the side effects?

• Our supplements have no side effects.

• Side effects are only for supplements and our product is a medicine.

• There are no reported side effects.

• Our products are FDA approved, which means they are 100% safe.

When probing your customers, which question would you ask to identify the person you are looking to help?

• Can I ask your name and age please?

• What is your favorite dietary supplement?

• Were you looking into investing it for yourself or for a loved one?

• Do other people from your family suffer from the same condition?

What is the only thing you should NOT do when talking to a customer, who says that is busy at the moment and cannot talk right now?

• Are you sure you don´t have 5 minutes so that I can answer your doubts and help you quickly?

• Maybe I can call you back tomorrow to go over your doubts? How is your schedule at 10 am?

• Is there any other person I can talk to in order to help you get over your doubts and get the benefits of this product?

• Our offer is one-time only and you must stay on the phone with me because your health is more important. Don´t even thing about hanging up.