Business Memos and Communication TEST

A form of workplace communication can

be

• the use of emails.

• the use of text messages

• verbal.

• All of them.

Good communication in the workplace:

• decreases workers’ morale and leads

  to lower job satisfaction.

• increases workers’ morale and leads to

  higher job satisfaction.

• causes conflicts and

  misunderstandings.

• All of the above.

When communicating at work,

clarification by the listener can be

accomplished by

• demanding information in writing.

• summarizing what the speaker said

  and/or by asking questions.

• repeating everything the speaker has

  said.

• None of them

In order to make sure your message at

work is to the point and clear, you should first

• think about what you want to say.

• blurt out what comes to your mind.

• write everything down and study it.

• All of them.

A key component to effective

communication in the workplace is:

• being loud.

• talking a lot.

• being an active listener.

• All of the them.

In the workplace, you will most likely need to be able to

effectively communicate with your co-workers, vendors, and customers.

• True

• False

Good communication leads to conflicts, low morale,

frustration, misunderstandings, and productivity problems.

• True

• False

Communication is not a learned skill.

• True

• False

A common mistake people make when someone else is

talking they tend to only be thinking about what they want to say when it’s

their turn to talk again and are not listening.

• True

• False

The 4 standard standard headings of a Memo, in order, are

• To, From, Date, and Time

• To, From, Subject, and Time

• To, From, Date, and Signature

• To, From, Date and Subject