Communication

Business communication is ___________.

• anything written in the form of an email or memorandum.

• the process of sharing information between people within and outside a company in order to promote an organization’s goals, objectives, aims, and activities, as well as increase profits.

• any verbal communication used in conference calls and meetings.

• when the leader of the organization speaks to his/her employees.

Which communication style is a structured and official flow of information?

• Formal communication

• Leadership communication

• Diagonal communication

• Informal communication

What is informal communication?

• structured and official flow of information between leaders, employees, and colleagues

• communication that sounds aggressive and loud

• spontaneous, casual, and an unofficial flow of information

• a soft spoken conversation

What type of communication does the picture describe?

• Informal Communication

• Formal Communication

• Business Meeting

• Lateral Communication

What is downward communication?

• Communication from managers to employees.

• Communication from employees to managers.

• Communication between friends.

• None of these.

What is horizontal communication?

• Communication from leaders to employees.

• Communication from parents to their children.

• Communication between 2 friends.

• Communication from children to their parents.

What is upward communication?

• Communication from a student to a teacher.

• Communication from and employee to a manager.

• Communication from a child to their parents.

• All of the choices.

What is non-verbal communication?

• A type of communication other than words.

• Communication that conveys the feeling, emotions, and attitude of a person to another.

• Communication that uses gestures, facial expressions, and eye contact.

• All of the choices.

Why is communication so important in business? (You must use complete sentences, proper grammar, and be specific in your response.) (Worth 20 points)