What's going to happen when “Pro Install” is selected on orders where self-install is available?

• Tech will not arrive

• The system will charge the $150 professional install fee

• We will be able to use the Tech150 Code

• The technician's visit will be for free

When we receive a new call from the account holder who doesn't remember the PIN, how many verification questions do we need to ask?

• 2

• 3

• Only the PIN is valid

• Not required if it's the account holder

• 0

Is Amazon Prime available for all Optik TV Plans?

• No

• Only if the customer selects the 4 Theme Packs & 1 Premium and above and has a 4K STB

• Yes, as long the customer has a 4K STB

• Is available for all plans except Essentials or Basic

Does an existing customer qualify for the $5 extra discount for 24 months when renewing the Optik or only Essentials or new Essentials + 1 Premium? Type your answer with the news link included.

For which SHS plan does the Amazon Echo Dot qualifies for as a pickup option?

• Smart Automation Plus

• Secure

• Secure + Video

• Control

• Control + Video

Telus we will no longer send new customers HD STB’s or existing customers requesting an additional STB, this includes customers that order the Essentials combo. New customers will now get a 4K PVR and STB’s instead.

This is going to happen, starting when? Include the link from the News section