Lean Kaizen In Office

The most appropriate Lean Thinking definition among the following statements is :

• Improvement activities carried out by cutting out value-added activities (cost-cutting)

• Optimizing process capacity without seeing customer demands

• Continuous improvement (Kaizen) to eliminate waste and increase added value from the customer's point of view

• A, B and C are correct

Which of the following is the most correct explanation of the Kaizen Philosophy :

• Kaizen will be successful if there are orders or instructions from superiors

• Kaizen rests on the sensitivity, involvement and ability of everyone to always make changes for the better

• Kaizen can only motivate every employee if there is a reward or reward for those who carry out Kaizen

• A, B and C are wrong

The principles in conducting Process Improvement are:

• Right at the First Time (do it right from the start)

• Increase Added Value in the process (internal) as well as in the external (next process)

• Visualize all activities in the process, both value-added and not

• A, B and C are correct

This is what we need to do first when we find a waste situation / condition

• Looking for the "someone" who caused the waste

• Analyze the root cause of waste (with why x why root cause analysis)

• Calculating the loss due to wastage Inform the next process

• Inform the next process

The things below are very important / main to do when solving problems are

• Go to Gemba to get a fact, not assumptions

• Focus on preventing the problem from recurring

• Solutions must be specific, measurable and standardized

• A, B, and C correct

What is Non-Value Added Activity

• Every Activity which somehow added a value

• Every activity that change or transform a product

• Every activity which perform to comply to regulatory

• Every activity which doesn't comply with a customer or business needs

Which step are critical during problem solving

• Plan

• Do

• Check

• Act

Within below Problem Solving Step where " Root Cause Analysis" steps in?

• Plan

• DO

• Check

• Act

Kaizen is

• Continual Improvement

• Continued Improvement

• Continuous Improvement

• Everywhere, Everyone, Everyday Improvement

What is typical of VSM

• Strategic

• Tactical

• Swim-lane Design

• Micro-Steps in