O5A Level 3 Day 2

How long does it takes for credit card authorization hold to be released back to the customer's account

• 3-5 business days

• Next billing cycle

• 7-14 business days

• 7 to 10 Business days

Do we have the capability to edit or make changes to an order once submitted?

• Yes

• No

Are you able to add an additional item once an order has been placed?

• No

• Yes

Is a customer able to upgrade shipping once an order has been put through ?

• No

• Yes

Sakso5fth.com offers gift wrapping?

• True

• False

Customer calls and states they forgot to add a promo code at the time of purchase and that they would like to add it, what do you do? The order is still within 24 hours.

• Tell the customer to keep the promo code for their next purchase since we are unable to apply it

• Submit an ORC under 'promo question'

• I don't know

• Submit ORC under 'price adjustment'

Customer placed an order and wanted to have a price match to Nordstrom Rack. The order is within 7 days and the item is eligible. What will you do next?

• Submit an ORC under Price Match and Taxes

• Submit an ORC under Price Adjustment

• Submit and ORC under Promo Question Problem

When do we charge the customer's credit card for online orders?

• We will only charge the customer's credit card once the order has been shipped.

• We will only charge the customer's credit card after the order has been confirmed.

• We will only charge the customer's credit card after the order has been released.

• We will only charge the customer's credit card after the order has been delivered.

What is credit hold?

• It is when a customer has not been credited

• When we are unable to authorize the customer's credit card

• When a customer's card has insufficient funds

True or False: If the payment was done with a Gift card or Credit Card and the order was cancelled, you should contact Tier 2 to do the refund.

• True

• False