Listening Process

The average person misses about _______ of everything they hear.

• 28%

• 55%

• 75%

• 40%

___________ Listening - the listener does not actively participate in interactions. They think they can absorb information even when they do not contribute to the interaction. They place the responsibility for successful communication on the speaker.

___________ Listening - the listener participates fully in the communication process. You listen attentively, provide feedback, and strive to understand and remember messages.

• Active

• Impatient

• Connected

• None of the Above

True or False: Short Term Memory is recalling information for a brief period of time.

• True

• False

__________  Recalling information from past experience.

___________ Listening - short bursts of active listening are interrupted by noise and other distractions. They intend to pay attention, but allow their minds to wander.

• Appreciative

• Deliberative

• Empathic

• Impatient

True or False: Immediate is recalling information for carrying out a routine or daily task.

When buying a car and talking to a car salesman, you should NOT use ___________ listening.

• Empathic

• Deliberative

• I did not study.

 Listening to enjoy or appreciate a speaker’s message is called ________ listening

• Appreciative

• Deliberative

• Immediate

• Empathic

True or False: Of the time spent communicating each day, 45% is devoted to listening.

• False

• True