SY22-23- Business Communications IA1

Bob is currently working with a vocal coach because he has a croaky voice. They are working to create a smoother sound for his voice. What is the focus of Bob's voice lessons?

• His Pitch

• His Tone

• His Volume

• His Pace

Lilly is afraid of making a mistake during a conversation, what does she most likely experience?

• telephobia

• pacing

• monologue

• sociolinguistics

A college course for ____________ focuses on the topic of speaking multiple languages within the home.

• Pragmatics

• Monologue

• Sociolinguistics

• Telephobia

A long speech delivered by a single person. It is a vocalization of the individual's thoughts.

• Soliloquy

• Monologue

• Prologue

• Sonnet

Which of following is an example of negative body language?

• Fidgeting

• actively listening

• Keep your arms open and use gestures

• making eye contact

When interacting with a manager, even if they are laid back, you should always do which of the following......

• talk to him like he is one of your close friends.

• speak to him in a way that is humble and respectful

• wait until the last minute to inform him of any problems.

• avoid talking to him at all times

Which phrase best describes a person who "encoded a message"

• The person received a message.

• The person formed their idea into words

• The person interpreted several words

• The person provided feedback to a sender

Matthew has decoded a message, this means that ....

• Matthew formed his ideas into words

• Matthew wrote his message on paper

• Matthew interpreted a message

• Matthew transmitted a message

When delivering difficult and upsetting news, such as a person finding out the program they head for their company will be cut to save money, which would be the best way for a manager to communicate with this employee?

• post the news on the company website

• send the employee a text message

• talk to the employee face-to-face

• send the employee a formal letter

A major corporation has just decided to close all of its offices tomorrow due to impending contract negotiations. They need to let their millions of customers know about thissuddenchange in company operations. What is the MOST efficient communication channel to useto inform the customers?

• A post on the company website

• A letter sent to customer's homes

• A conference call for customers

• A customer online video conference