Physical instability

Instability means that internet working put slow ?

• False

• True

No need to check voice verification before escalate physical instability ?

• True

• False

physical Instability problems escalated to ?

• Second level support

• IU

• Second level Advanced

SLA for physical instability tickets ?

• 1 WD

• 48 H

• 48WH

If customer asked about his escalated ticket but he within SLA , SR will be ?

• FBB Tech Problem>Data Down>Follow Up

• FBB Tech Problem> Physical Instability >Follow Up

• FBB Tech Problem>Physical Instability>Follow up After SLA