
Physical instability
Quiz
•
Other
•
1st Grade - Professional Development
•
Practice Problem
•
Hard
Abdallah Sayed
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Instability means that internet working put slow ?
False
True
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
No need to check voice verification before escalate physical instability ?
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
physical Instability problems escalated to ?
Second level support
IU
Second level Advanced
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
SLA for physical instability tickets ?
1 WD
48 H
48WH
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If customer asked about his escalated ticket but he within SLA , SR will be ?
FBB Tech Problem>Data Down>Follow Up
FBB Tech Problem> Physical Instability >Follow Up
FBB Tech Problem>Physical Instability>Follow up After SLA
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