Business Communication Quiz 1

The following is (are) non-verbal communication

• Facial expression

• Appearance

• Posture

• All the Above

The handshake that conveys confidence is

• Limp

• Firm

• Loose

• Double

________ of the letter consists of main message.

• Heading

• Body

• Greeting

• Closing

Encoding Means?

• Translating Idea into Message

• Translating Message into Idea

• Both A and B

• None of the above

Communication is the task of imparting

• Training

• Information

• Knowledge

• Message

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

• An email
• A memo
• Business Letter
• Personal Business letter

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

Which of the following is not a rule for communicating verbally and in writing during GOOD BUSINESS COMMUNICATION?

• Listen
• Be clear (Clarity)
  Be clear (Clarity and Coherence)
• Accuracy (Correct information)
• Promptness