WH LZ PH Batch 5 Day 7 Exam

WH LZ PH Batch 5 Day 7 Exam

KG

20 Qs

quiz-placeholder

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WH LZ PH Batch 5 Day 7 Exam

WH LZ PH Batch 5 Day 7 Exam

Assessment

Quiz

Professional Development

KG

Easy

Created by

laz lion

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

How long do we give our customers to pick up their products at their preferred pickup location?

5 Business days

5 Calendar days

5-7 Business days

5-7 Days

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Arnie called our hotline to cancel his order. Upon checking our system, status is already "packed." What can we do to support Arnie?

Ask help of TL/IH team via Yida for possible cancellation

Educate Arnie that order can only be cancelled before it is packed by our merchant. Ask assistance if IH Team via Yida / TL to request cancellation.

Inform Arnie that he can coordinate the cancellation with the courier once the package is shipped out.

Inform Arnie that we will escalate his concern in order to cancel it

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Below are our accredited collection points except for:

Shell stations

M Lhuillier

SM

GrowSari

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

After paying their Meralco bills, Dahlia instantly contacted our chat support because the payment did not reflect in their account. What advice do we have for Dahlia in this situation?

Advise Dahlia to wait w/in 48 hours for the payment to reflect

Advice Dahlia to contact Meralco about the payment she made

Escalate to get the payment posted/refunded

Advise Dahlia to wait w/in 24 hours for the payment to reflect

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

True or False. Customers must provide their valid identification cards to claim their packages at their chosen pick-up location.

False

True

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following statements is correct?

Collection point is where a customer can pick up their items instead of having it delivered to their home address.

You can choose collection point in any items you want to purchase.

You can choose anywhere you want your purchase to be collected

All of the above

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Victoria is giving back to her family for her birthday celebration. She attempted to send her fifth purchase of mobile loads for her cousins using her credit card but received an error warning. What advice do we have for Victoria?

Advice Victoria to use another credit card

Inform Victoria to wait for 24 hours in order to purchase mobile loads again

Ask Victoria to use another Lazada account

Apologies to Victoria and issue CSA. Escalate issue to IH team to change the limit.

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