WH LZ PH Batch 5 Exam Day 8

ToF: Lazada’s return policy of Lazada is determined by the item's fulfillment type providing either 7 days or 30 days return coverage.

• True

• False

• Maybe

ToF: All Lazmall and non-Lazmall items may be requested for pick-up.

• True

• False

• Maybe

This occurs when the item package is identical to the one ordered, but it has been tampered with or opened. Rocks, trash, papers, soap bars, or any other item not sold by the seller or Lazada may be found inside the package.

• Counterfeit

• Fake order

• Problem with item received

• Anomaly

These are things sold on our platform that do not have a return/refund button after they have been tagged as delivered, such as swimwear and digital goods.

• Digital Goods

• Perishable items

• Non-returnable items

• Pleasure items

Which of the following statements below is incorrect?

• Items from Lazmall can be requested for pickup

• Bulky items can be requested for pickup provided they will not exceed 50KG and is far from DOP

• None of the above

• Lazada do not issue sales invoice for crossborder items

Andrea purchased sneakers from Lazmall (MP). She inspects the parcel upon delivery and discovers the sales invoice is missing. What should we tell Andrea if she contacts Lazada and asks for a copy of her sales invoice?

• Inform Andrea that we cannot issue sales invoice for Lazmall MP items

• Advise Andrea to contact the seller and request a copy of her sales invoice.

• Assist Andrea in contacting the delivery personnel who may have misplaced her sales invoice.

• Advise Andrea that we will escalate to our partner support team to secure the copy of her sales invoice.

What do you call a document that a consumer receives with a list of things they've purchased that includes information like item price, sales tax, and item amount?

• Sales receipt

• Sales invoice

• Official receipt

• Sales official

Jane ordered P 5,000.00 worth of office supplies from our cross-border seller and will require her sales invoice for reimbursement. How can we help Jane obtain a copy of her sales invoice if she calls us?

• None of the above

• Send email escalation to inhouse leads to secure the copy of her sales invoice.

• Inform Jane that we are unable to provide sales invoices for cross-border items. The email confirmation, on the other hand, may serve as proof of purchase.

• Advise Jane to contact the seller and ask for a copy of her sales invoice.

Which of the following statements below is incorrect about DBS items?

• Return requests do not require seller approval.

• An online return form must be filled out by the customer.

• Sellers are responsible for their own delivery.

• Items can be received within the day

Define: Sales Invoice Vs. Official Receipt