FNG RMA

Type of Failure Analysis performed by the Product Analysis Laboratory that extends beyond problem verification to include identifying the affected part and failure mechanism. A report is made to document the tests done and results.

• Product Evaluation

• Warranty Verification

• Failure Mode Analysis

• Failure Analysis

Who is the Spectrex Sales Contact in this region?

• Antony Grosvenor

• Zaher Hakim

• Rao Prabhakar

• Paul Tillyer

Which of the following is not a responsibility of Specialist according to the Warranty RMA Flowchart

• Process RMA (Rapid Response Work Instruction)

• Troubleshoot

• Update the Solution Provided Date field in support request

• Ask for a $0 Warranty PO

Customer Severity Level A – Minimal Impact is for critical items where there is no immediate disruption on customer operation

• True

• False

Find the error/s in SR-RMA Task fields

• Owner

• Type

• Business Category

• Status

For flame detectors and spectrex products, assign the SR-RMA task to

• Carol Bravo

• Francis Cheng

• Luciano Divine Grace

For Incus and Net Safety products, assign the Warranty Replacement task to

• Carol Bravo

• Francis Cheng

• Luciano Divine Grace

Which of the following are required when sending the RMA Return Documentation to the ISE

• Sale Date

• Value

• Reason for Return

• Troubleshooting Done

TRUE or FALSE. If the unit was exposed to process chemicals, it is advisable to clean it first according to the guidelines provided in the SDS before sending it back to the factory.

• TRUE

• FALSE

The RMA number is the same as the

(a)