DISTINGUISHING

Direction: Choose among the Qualities of Housekeeping Staff and determine which they belong.

Be sincere and physically fit.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Maintain polite eye contact while interacting with the hotel guests.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Possess right attitude.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Speak clearly in audible voice of moderate pitch.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Have good listening skills to avoid any miscommunication.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Be able to retain and pursue the demand of the guest until it is fulfilled.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Be a good team player.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Speak in a friendly but sincere tone

• Interpersonal skills

• Personal skills and Traits

• Communications skills

Respect each hotel guest they are dealing with. They must conduct themselves confidently and courteously.

• Interpersonal skills

• Personal skills and Traits

• Communications skills

II. MATCHING TYPE. Match the following Housekeeping Cleaning Procedure where they belong.

Dusting

• Manual Cleaning Method

• Mechanized Cleaning Method