Which message channel is best?

You are the head chef at a restaurant. You are introducing a new scallops dish to your team for tonight's menu.

• Send an e-mail.

• Schedule a Zoom meeting with everyone involved.

• Send a text message.

• Tell everyone individually.

• Have a face-to-face meeting with everyone involved.

A customer leaves you a voicemail about a severe allergy they have. They have a reservation at your restaurant next month.

• Call them back.

• Send them an e-mail requesting a meeting.

• Send a text message

• Other

You need to file a complaint with one of your suppliers about the bad service you’ve been receiving.

• Send your supplier a text message explaining the complaint.

• Call your supplier immediately.

• Other

You need to break up with your partner.

• Send a text

• A handwritten note

• Face to face

• Schedule a Zoom meeting

• Ghost them...