The Hunt 09292022

1. What should be the status of the ticket if we are escalating it to L2.

• Open

• Snoozed

• Closed

• Resolved

2.True or False: We are no longer including the water filter in our MA-440A (MA-100/Airespa Aroma cartridge) and will not be restocking the part.

• True

• False

3. Which tool/sheet should we use to log discount approval/anything financially related request.

• Skubana&Shopify Tracker> Shopify/Amazon Tab

• Skubana&Shopify Tracker> Leads Approval Request

• 2022 Refund_Return Sheet

• Medify Air Purifiers Matrix Sheet

4. What should we do  to avoid RTS shipments getting lost? This applies to shipments WE modify ourselves, or with approved RTS.

• Request the shipment to be returned to sender.

• Tell the customer to refuse the delivery.

• Change the delivery address to the nearest/original warehouse the shipment came from

5. Which statements are correct when handling check payments? (Select all that apply)

• Create a draft order and provide the quote or invoice to the customer.

• Write the draft order # at the back of the check.

• Write Medify Air at the back of the check.

• Write on the envelope> Send to: Medify Air Accounts Payable

6. Who can process credit card payments over the phone?

• L1/Voice

• L2

• B2B

• Supervisor/Lead

7. What is the color of the filter light indicator of the MA-40 unit?

• Red

• Blue

• White

• Yellow

8. What does it mean when we see "Rebuy" in the customer's order?

• The customer ordered a refurbished unit.

• The customer cancelled the order and choose to restore the order.

• The customer returned an item but decided to reorder.

• The customer added an item AFTER the original order was placed.

9. True or False. We can now ask customer to verify the just the last 4 digits of cc on file, including cc type (Mastercard, Visa, Discover, Amex) IMPORTANT: Do not proactively provide the information. We should ask customer for the details.

• True

• False

10. When did we start removing the fuel surcharge?

• September 8

• September 9

• September 10

• September 11

Answer explanation

Sept 9, EST