FPL - Tata - Process Knowledge

What is the Acronym for Need Analysis ?

• Check In

• Chik

• Cheque

• Check

In the Need Analysis - CHECK - What does K - Stands for ?

• Know the Relationship

• Know the Usage

• Know the family

• Know the finance

In the Need Analysis - CHECK - What does second C - Stands for ?

• Current Usage

• Current Relationship

• Current Loan Status

• Customer Profile

In the Need Analysis - CHECK - What does First C - Stands for ?

• Current Usage

• Current Relationship

• Current Loan Status

• Customer Profile

In the Need Analysis - CHECK - What does H - Stands for ?

• His / Her Current Usage

• His / Her Current Relationship

• His / Her Current Loan Status

• His / Her Current Vehicle Status

In the Need Analysis - CHECK - What does E - Stands for ?

• Expectations for New Loan

• Expectations for the Old Car Price

• Expectations from the New Vehicle

• Expectations for Free Accessories

How Many types of Enquiries are available ?

• 1

• 2

• 3

• 4

If your Team's Sales Consultant avoids explaining technology to the customers during sales discussions. What will you do ?

• Ask the DSE to join a technical institute

• Give the DSE a workshop manual to read

• Probe for reasons why the DSE is reluctant towards discussing technology

• Give the DSE a Warning

What is Creep Function?

• Just Shifting the gear lever to "M" or "D" or "R" Mode while pressing the pedal is known as Creep Function

• Easy to drive on highway in high speed

• In "D" or "R" mode if we release the brake pedal and the car starts moving in a slow speed without pressing accelerator.

• It works when the vehicle is in neutral mode

At which position in Demo Process would you talk more about comfort ?

• Front

• Seat

• Safety

• Rear